Bespoke Enquiries

Some moments and memories are so special they deserve to be captured forever. At Ellie Air we channel our design expertise and responsible family jeweller ethos into personalised custom creations just for you. We don’t make assumptions. Instead we take the time to get to know you and understand exactly how you want your jewellery to look, feel and what you want it to say. We invite you to collaborate with us and trust us to bring your unique ideas to life.

  • Bespoke orders take a minimum of 10 weeks to complete
  • Bespoke is available in 14ct Gold, 18ct Gold or Platinum
  • There is a minimum £2,500 order for bespoke services

Our full bespoke Terms and Conditions can be read here.

Please note when submitting your enquiry we will be in touch with you as soon as possible to discuss your bespoke order. You will be asked to book a virtual consultation here once you have sent in your form.

What is Ellie Air Bespoke?

Bespoke is all about you. Ellie Air founder Lauren will personally guide you through the process, whether you are looking for a unique design, a variation on one of our permanent collection pieces or a reworking of a treasured family heirloom.

Step One : Getting Started

We start with communication, through emails, phone calls or video calls. No matter where you are in the world or how hectic your schedule we believe the bespoke process should have you at its centre. We'll discuss every aspect of your perfect piece: from the size of a diamond solitaire in a unique engagement ring to the precious metals in a birthday gift. At every step you'll be given options to suit your needs, we can even help if you're struggling with that elusive initial inspiration!

Step Two : Choosing Your Gemstone

Based on your ideas, Lauren will hand-select a shortlist of beautiful diamonds and gemstones for your final piece. You will then be invited to select the stone(s) that most captures your imagination, making this a creative and personal journey just for you.

Step Three : The Making Process

Once a design and price have been confirmed, Lauren will begin making your bespoke creation by hand. During this process, you will be sent regular updates highlighting various aspects of your unique creation and giving you the opportunity to make small changes to style, shape or finish.

Step Four : Your Bespoke Piece of Jewellery

The most exciting part of the entire bespoke process is seeing a beautiful piece, completely finished, for the first time. Together we'll organise and arrange packaging and delivery and soon you'll take possession of your very own unique piece of Ellie Air jewellery.

For a full breakdown of our Bespoke process and terms of service please visit the Terms of Bespoke Service page.