Delivery

Due to many inhibitions around the world, we are currently only offering shipping to the UK and Australia from the website. If you live anywhere else and would like to place an order, please get in touch as there are lots of ways to get your order to you and we can arrange this specifically for your order.

UK Shipping

 

£6 : Tracked Delivery with Royal Mail - available for all orders under £500

FREE : Special Delivery before 1pm Next Day - available for all order over £500. This service is tracked and insured up to £2,500.

£60 : FedEx Next Day Delivery - available for all orders over £2,500, with full insurance.

Please note Next Day delivery is guaranteed from the date the order shipped, not the date the order was placed.

Ready to ship orders are only shipped once a week and can take up to 6 days to ship unless otherwise agreed. If you need us to expedite your order please let us know during the ordering process. Made to order items will be shipped once ready, the lead time will be on the items' listing, or you can email us for clarification. 

International Shipping

£45 : 3-10 Days UPS - available for orders up to £600, tracked insured up to £600.
£100 : 2-3 Days FedEx Priority - available for all international orders, tracked and fully insured.

 

 

Resizing

If your item has to be resized, please expect it to be shipped within 2-3 weeks of your order date unless otherwise notified.

Shipping Notifications

Once your order has been shipped you will receive notification of shipment and tracking number by email.

Packaging

All items are wrapped in Ellie Air Jewellery branded packaging. By request we can wrap orders in unbranded outer postal packaging. Please request this service in the "Order Note" text box at checkout.

Gift Notes

If you would like a gift note included with your order please enter your message in the "Order Note" text box at checkout.

Cancellations/Changes

If you would like to cancel or change your order, please get in touch within 12 hours of placing your order. 

Tax and Customs

Ellie Air Jewellery is not responsible for any tax and/or customs charges and/or duties payable outside of the UK. Ellie Air is not VAT registered and you will not pay any tax on your order, whether in the UK or abroad.

Queries 

Please contact us if you have any queries about the item(s) you would like to purchase. 

Stock

If you have any queries about whether your item is in stock, or is the right size, please contact us before you place your order.

 

Refunds, Returns & Exchanges

Refunds & Returns

You are entitled to a full refund upon return within 28 days of the date on your receipt for online purchase of any piece from a collection or an unaltered stock item.

All purchases of the following are deemed final sale, non-refundable and exempt from our refund and exchange policies:

 

• Items that have been altered/customised with engraving, resizing etc
• Earrings (for hygiene reasons)
• Commissioned items
• Bespoke items
• Sale items (whether from the website or via social media, ie Instagram Stories)

Ellie Air Jewellery cannot refund postage and packaging charges, or any tax and/or customs charges and/or duties payable outside of the UK.

When returning an item please contact us providing your order number and reason for return. Once this information has been received and acknowledged you should return the item within 28 days of your original order date, in the condition it was sold - unworn, undamaged and in its original packaging - with your order number and name. We will contact you as soon as the item has been received and your refund or credit note will then be issued.

We recommend you use a recorded delivery service for your own protection. We cannot accept responsibility for postage fees or for any returned items damaged, lost or stolen in transit.

Exchanges

Within 28 days of the date on your receipt you may exchange an item, or receive a credit note for the full amount of your receipt, minus postage and packaging charges.

Credit notes are valid for one year and are only redeemable online.

Returns after 28 days

Please note that there is a 10% administration charge for items returned for a refund after 28 days. This means you will be refunded the full amount less postage and 10%.

Damage During Transit

In the unlikely case of damage and breakages during transit from Ellie Air to you, please contact us within 24 hours of receiving your order.

Your Statutory Rights

This returns policy does not affect your statutory rights. If you have any queries, please email us.