UK SHIPPING

All UK orders are shipped via Royal Mail's Special Delivery service.

FREE : By 1pm Next Day - available for all orders

£30 : By 9am Next Day - available for all orders

Please note Next Day delivery is guaranteed from the date the order shipped, not the date the order was placed.

Orders are only shipped on Wednesdays and can take up to 6 days to ship unless otherwise agreed. This means that orders placed on a Tuesday will be shipped the next day, orders placed on a Thursday won't be shipped until the following Wednesday.

If you need us to expedite your order please let us know during the ordering process.

INTERNATIONAL SHIPPING

£30 : 3-10 Days UPS - available for orders up to £500
£50 : 2-3 Days FedEx Priority - available for all orders

We no longer offer Standard International Shipping or UPS for orders over £500 due to frequent problems experienced with these services.

RESIZING

If your item has to be resized, please expect it to be shipped within 2-3 weeks of your order date unless otherwise notified.

SHIPPING NOTIFICATIONS

Once your order has been shipped you will receive notification of shipment and tracking number by email.

PACKAGING

All items are wrapped in Ellie Air Jewellery branded packaging. By request we can wrap orders in unbranded outer postal packaging. Please request this service in the "Order Note" text box at checkout.

GIFT NOTES

If you would like a gift note included with your order please enter your message in the "Order Note" text box at checkout.

CANCELLATIONS/CHANGES

If you would like to cancel or change your order, please get in touch within 12 hours of placing your order. 

TAX AND CUSTOMS

Ellie Air Jewellery is not responsible for any tax and/or customs charges and/or duties payable outside of the UK.

QUERIES 

Please contact us if you have any queries about the item(s) you would like to purchase. 

STOCK

If you have any queries about whether your item is in stock, or is the right size, please contact us before you place your order.